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Frequently Asked Questions
The sign shop guide
Everything you need to know about our hand-carved redwood signs
What is a routed-edge sign?
Routed-edge signs are made from approximately 1-inch redwood stock that finishes around 3/4 inch thick. They work indoors or outdoors, and their finished dimensions stay comparatively close to the listed size.
What is a live-edge sign?
Live-edge signs are made from reclaimed old-growth redwood slabs approximately 2 inches thick. Every slab has its own natural shape, size, grain, and character.
What is the difference between routed-edge and live-edge signs?
Routed-edge signs are about 3/4 inch thick and more consistent in size. Live-edge signs are about 2 inches thick, naturally irregular, and typically more durable because they are roughly twice as thick.
Can I display my wood sign outdoors?
Yes. Both routed-edge and live-edge signs can be displayed indoors or outdoors. For long-term outdoor use, follow the care instructions below to protect the wood from sun and weather.
Will my live-edge sign exactly match the listed dimensions?
No two live-edge slabs are identical. Natural variations in shape, size, grain, and character are part of what makes each reclaimed redwood sign unique.
How long does production take?
Once an order is received, the sign is usually made within 3-5 business days.
How long does shipping take?
Signs ship by USPS Priority Mail, which normally takes 1-3 days after production is complete.
Will I receive tracking information?
Yes. You will receive a tracking number and notifications when your sign ships, goes out for delivery, and is delivered.
Do holiday orders take longer?
Orders placed during November and December typically need extra time. Please order holiday gifts early whenever possible.
What if my sign arrives damaged or defective?
Contact us within 7 days of receiving your order if it arrives damaged or defective, contains an error, or you are unhappy with the craftsmanship. We will do everything we can to make it right.
How do I protect my sign from sun and weather?
Apply three good coats of Helmsman or another quality spar or polyurethane aerosol finish to the front and back. Allow at least two hours of drying time between coats and follow the manufacturer's instructions.
How often should I reapply the protective finish?
Reapply the protective finish about every six months, or as needed, to maintain long-lasting shine and weather protection.